Damaged Products
If you receive a damaged or broken product, contact us within 3 days of delivery with photos. We will arrange a free replacement.
Wrong Product
If you receive the wrong product, we will replace it at no extra cost.
Exchange Eligibility
- Product must be unused and in original packaging
- Request must be made within 3 days of delivery
- Toys with opened packaging may not be eligible
Process
- Contact us via phone or WhatsApp
- Share order details and photos
- We’ll arrange pickup and replacement